RATING 1-10

1.  With respect to communication, how would you rate ASC on......

A.  Informing you about new products and services

B.  Informing you about the condition of your scales

C.  The usefulness of brochures and newsletters

D.  Contacting you to see how things are going

2.  With respect to our technicians who service your equipment, how would you rate....

A.  The technician who services your equipment

B.  The representative’s knowledge of products

C.  Our employee’s willingness to help

D.  Punctuality

E.  Billing accuracy

F.  Our employee’s appearance

G  Our employee’s general attitude

H.  The technicians’ ability to communicate regarding problems and solutions

3.  With respect to our  sales engineers, how would you rate ASC on........

A.  Understanding your business and weighing needs

B.  Knowledge of weighing products and systems

C.  Contacting you often enough

D.  Being easy to reach

E.  Following up on your calls

F.  Ability to resolve problems

G.  Our employee’s willingness to help

H.  Our employee’s general attitude

4.  With respect to rates, how would you rate ASC on.....

A.  Our competitiveness on the price you pay for new equipment

B.  The value for the money you pay for service

5.  With respect to customer relations, how would you rate ASC on.........

A.  Offering solutions to your weighing needs

B.  Treating you like a valued customer

C.  Being easy to do business with

D.  Doing whatever it takes to meet your needs

6.  Are your calls to our office staff handled courteously and promptly?

  Yes No

7.   If not using this service already, are you aware that we are ISO/IEC 17025 accredited?

  Yes No

8.   Are you aware we offer rental scales for all your needs?               

  Yes No

9.   Are you aware that we offer test weight recertification, sales, and rentals?

  Yes No

10.  Do you understand the contents of our calibration certificates?

  Yes No

11.  Do our documents fit your needs?  If not, what are your suggestions?

  Yes No

12.  Would you recommend ASC to your business associates?

  Yes No

13. Considering your experience with ASC, overall how satisfied are you?

Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Very Dissatisfied  

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